Last Updated: October 02, 2025
1. Introduction
Welcome to Twin Rocks Estate & Winery (“we,” “our,” or “us”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website and use our services, including our SMS messaging program.
By using our site, you agree to the terms of this Privacy Policy.
2. What Kind of Information We Collect
We collect personal information that you provide to us directly and automatically when you interact with our site.
Information You Provide:
When you check out of our store, we collect personal information such as your name, address, postal code, phone number, and credit card information. We need this information to process your payment and ship merchandise to you. All payment information is collected under SSL encryption.
Information Collected Automatically:
- We collect information about your browsing behavior using cookies and similar technologies. This includes your IP address, browser type, and pages you visit. We use the following tools for this purpose:
- Google Analytics to understand how users interact with our site.
- Meta Pixel to measure ad effectiveness and build targeted audiences.
- Microsoft Clarity for session recordings and heatmaps to improve user experience.
3. How We Use Your Information
- We use your Personal Information for the following business purposes:
- To process your payments and ship your orders.
- To communicate with you and provide customer support.
- For internal analytics and site improvement.
- For marketing and advertising, including via email and SMS (with your permission).
- To prevent fraud and enhance the security of our services.
4. How We Share Your Information
Overhaul of Previous “No Sharing” Policy: Our previous policy stated we did not share information. Our current practices have evolved to include the use of essential service providers.
Under no circumstances will we sell your personal information. However, we do share your information with trusted third-party service providers who assist us in operating our website and conducting our business, under strict data protection agreements. These parties are not permitted to use your information for their own marketing purposes.
Service Providers: We share data with companies that process it on our behalf, such as:
OrderPort: Our e-commerce platform for order processing and fulfillment.
Payment Processors: To handle secure financial transactions.
Shipping Carriers: To deliver your orders.
Marketing, Analytics & Data Collection Solution Providers:
CyberGuild, who manages (as our marketing agency) our Marketing analytics, paid ads, user experience (UI/UX), and data collection infrastructure, including the implementation and maintenance of services like Google, Meta, and Microsoft, as described above.
5. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights:
- Right to Know: You can request to know what personal information we have collected and shared.
- Right to Delete: You can request the deletion of your personal information.
- Right to Opt-Out of Sale/Sharing: You can direct us to stop “sharing” your personal information for cross-context behavioral advertising (e.g., with Meta for ads).
To exercise these rights, please contact us at info@trwinery.com.
6. Protecting Your Information (Data Security)
We implement reasonable security measures to protect your information. All payment information we collect is done so under SSL – a standard internet security measure. Any data we store is kept behind a secure firewall in our database and is not accessible to the public.
7. Consumer Inquiries and Privacy
If you have any questions about your privacy, want to make changes to your profile, or wish to be removed from our marketing list, simply send us an email at info@trwinery.com.
8. Text Message Privacy Notice
This Text Messaging Privacy Policy Addendum amends our main Privacy Policy and describes our practices for our SMS messaging program.
- Under no circumstances will we sell or share your name, mobile telephone number, or other personal information with third-parties or affiliates for marketing or promotional purposes.
- We will not purchase or use your name and mobile telephone number collected from third parties.
9. Contact Us
If you have any questions regarding this Privacy Policy, please contact us at:
Email: info@trwinery.com